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FAQ Warranty

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Warranty Frequently Asked Questions

How to get warranty support?

Delivery insurance is included with all purchases, covering your items from damage or loss during transit. If you receive your order and find it has been damaged, please report this to us within 48 hours. If you believe you have a faulty product, the first step is lodge a warranty request online. Once we have received the warranty request, our technicians will get in contact with you to proceed further.

What is a pro rata warranty?

Our batteries are covered by a pro rata warranty. This means that depending on the amount of time you have had the battery for, if you make a warranty claim you may have to pay a small pro rata fee, based on the time you have had the battery and a percentage of the replacement change to battery’s RRP. This is because you have had substantial use from your product, receiving a certain value already from your investment.

Where can I find more information about warranties?

Please find detailed information about the various warranties that we offer on this page linked below.

More warranty information

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