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FAQ Billing

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Billing Frequently Asked Questions

What Payment methods are available?

Afterpay and Zip Money are offered for online purchase only.

When will I receive my order?

Your order will be dispatched within 2 business days. Your purchase will be sent with a courier company like TNT, depending on your location your purchase can take a minimum of 2-10 working days. Note that Lithium batteries have a different shipping classification they require specific paperwork and certified drivers therefor shipping can take few extra days delivery time.

Please be aware we do not send the batteries with Australia Post; they are sent with a courier. They are in control of the time it takes to be delivered.

Do you accept returns?

Please see our Terms & Conditions

Exchange or Refund Terms

If an Item is unused, unopened with the original packaging intact an exchange or return may be approved by Management.
Aussie Batteries and Solar reserve the right to charge a 20% restocking fee for any new items that have been ordered incorrectly and returned. The buyer is also responsible to pay postage for any items returned.

Can I pick up my Order?

Yes, you can collect your order from Aussie Batteries but please be aware we do not hold all product lines onsite we may need to get the product in from another warehouse so there may be a lead time. Please email the customer service team at reception@aussiebatteries.com.au and advise them you would like to collect your purchase. The dispatch team will contact you when your order is ready for collection from 186 Glenmount Road, Tanawha 4556.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Aussie Batteries & Solar’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Aussie Batteries & Solar’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 51 640 926 718. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.